Updated: February 2025
Effective Date: February 2025
Last Updated: February 2025
At La Sirene Botanica, we take great care in providing high-quality spiritual products that support your journey. Due to the nature of our items, all sales are final, and we do not offer refunds or returns. However, we understand that concerns may arise, and we are happy to review any issues on a case-by-case basis. Please read our policy carefully before making a purchase.
1. No Refund Policy
Due to the sensitive and personal nature of our products, we do not offer refunds under any circumstances. This applies to all items, including but not limited to:
- Candles
- Incense
- Essential Oils (Huile Essentiel)
- Lotions
- Soaps
- Liqueurs
- Miscellaneous spiritual items
- Special Products (Produit Speciaux)
We encourage customers to carefully review their orders before completing a purchase. If you have any questions about a product, please reach out to us at [email protected] before placing an order.
2. Returns & Exchange Consideration
While we do not accept returns, we do understand that issues may arise. If you receive a damaged or incorrect item, please email us within 48 hours of delivery at [email protected] with:
- Your order number
- A clear description of the issue
- Photos of the damaged or incorrect item
Our team will review your request and determine if an exchange or store credit may be granted at our sole discretion.
Conditions for Exchange or Store Credit:
- The request must be made within 48 hours of receiving the order.
- The product must be unused, unopened, and in its original packaging.
- We may require the return of the defective or incorrect item before processing an exchange.
Please note: We do not cover shipping fees for returns or exchanges. Customers are responsible for any return shipping costs.
3. Order Cancellations
Once an order is placed, it cannot be canceled or modified as we begin processing immediately. Please ensure all details are correct before completing your purchase.
4. Lost or Stolen Packages
La Sirene Botanica is not responsible for lost or stolen packages once the tracking number confirms delivery. If your package is lost in transit, please contact the shipping carrier directly for assistance.
5. Contact Us
For any concerns regarding your order, please email us at:
[email protected]
Our team will do our best to respond within 2-3 business days.