Privacy Policy

Effective Date: February 2025
Last Updated: February 2025

1. Introduction

Welcome to La Sirene Botanica. Your privacy is important to us, and we are committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit www.lasirenebotanica.com (“Website”) and purchase our products.

By using our Website, you consent to the data practices described in this Privacy Policy. If you do not agree, please discontinue use of our Website.

2. Data Controller

La Sirene Botanica is responsible for processing your personal data.

3. Information We Collect

A. Personal Data You Provide Directly

  • Contact Information: Name, email address, phone number, shipping and billing address
  • Account Information: Username and password when you create an account
  • Payment Details: While we do not store full payment card information, we collect transaction details necessary for purchases through third-party payment processors such as Stripe or PayPal
  • Communication Data: Any inquiries, messages, or feedback you send to us

B. Information Collected Automatically

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent on the Website, interactions with content
  • Cookies and Tracking Technologies: We use cookies and similar tools for Website functionality and analytics (see Section 8 on Cookies and Tracking Technologies)

C. Information from Third Parties

  • Payment Processors: Limited transaction details from Stripe or PayPal
  • Marketing Partners: If you opt-in to promotional offers

4. How We Use Your Data

We process your personal data for the following purposes:

  • To process and fulfill orders, including payment transactions and shipping
  • To respond to inquiries and provide customer support
  • To improve our Website, products, and services based on user interactions
  • To send marketing communications (if you opt-in)
  • To ensure Website security and prevent fraud
  • To comply with legal and regulatory requirements

5. Legal Basis for Processing Personal Data

Under the General Data Protection Regulation (GDPR), we process your data based on the following legal grounds:

  • Contractual Necessity: Processing orders, fulfilling purchases, and delivering services
  • Legitimate Interests: Improving our Website, preventing fraud, and maintaining security
  • Legal Obligation: Compliance with tax, legal, and regulatory requirements
  • Consent: When required for marketing communications or cookies (you may withdraw consent at any time)

6. Sharing of Your Data

We do not sell, rent, or trade your personal data. However, we may share information with:

  • Payment Processors: Secure third-party services such as Stripe and PayPal
  • Shipping Providers: To fulfill product deliveries
  • IT and Hosting Services: Secure Website and database management
  • Legal Authorities: If required by law or to enforce our terms

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Order processing and customer support: Retained for five years for legal and tax compliance
  • Marketing communications: Retained until you opt-out
  • Legal and compliance obligations: Retained as required by applicable laws

8. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies for a better user experience.

A. Types of Cookies We Use

  • Essential Cookies: Required for core Website functionality
  • Analytics Cookies: Collect data on usage to improve performance
  • Marketing Cookies: Enable personalized promotions and advertising

Users can manage cookie preferences via browser settings.

9. Your Rights Under GDPR and CCPA

Under GDPR (for European users) and CCPA (for California residents), you have the following rights:

  • Right to Access and Correction: Request a copy or update your information
  • Right to Deletion: Request the removal of personal data, subject to legal exceptions
  • Right to Withdraw Consent: Unsubscribe from marketing communications at any time
  • Right to Data Portability: Receive a structured copy of your data
  • Right to Object to Processing: Restrict how we use your personal data

To exercise any of these rights, contact us at info@lasirenebotanica.com.

10. Data Security

We implement appropriate security measures to protect your data, including:

  • Secure Socket Layer (SSL) encryption for safe transactions
  • Access restrictions to limit data exposure
  • Regular audits to maintain cybersecurity compliance

While we take strong precautions, no system is completely secure. Customers are advised to protect account credentials and report any suspicious activity.

11. International Data Transfers

If you are outside the United States, your data may be transferred and processed in the United States. We ensure compliance with GDPR safeguards for data transfers.

12. Third-Party Links

Our Website may contain links to external sites. We are not responsible for their privacy practices and encourage users to review third-party policies before sharing personal data.

13. Updates to This Privacy Policy

We may update this Privacy Policy as necessary. Changes will be posted on this page, and users are encouraged to review this document periodically.

14. Contact Information

For any questions about this Privacy Policy or your personal data, contact us:

La Sirene Botanica
Email: info@lasirenebotanica.com
Address: P.O. Box 8581, Naples, FL 34101

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